Why Your Feedback Matters

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Your feedback helps us:

• Recognize and celebrate what we’re doing well.

• Identify areas for improvement.

• Ensure your care and services are aligned with your goals and expectations.

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How to Provide Feedback or Make a Complaint

 

We understand that expressing concerns can be difficult, but we’re here to listen and address your needs. You can provide feedback or lodge a complaint in a way that feels comfortable for you:

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1. Speak to Our Team Directly

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Feel free to share your thoughts or concerns with any member of our team. They are trained to handle feedback professionally and respectfully.

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2. Contact Us via Email or Phone

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• Email: complaints@attainablecare.com.au

• Phone: 1300 936 588

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3. Submit Online

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Visit our Feedback and Complaints Form (Below) to submit your feedback online.

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Our Commitment to You

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• Confidentiality: Your feedback will be handled with the utmost respect and confidentiality.

• Timely Response: We aim to resolve complaints as quickly as possible, keeping you informed throughout the process.

• No Repercussions: You will not face any negative consequences for sharing your feedback or raising a complaint.

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What Happens After You Submit Feedback or a Complaint?

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1. Acknowledgment: We will acknowledge your submission within 2 business days.

2. Assessment: Your feedback or complaint will be reviewed thoroughly.

3. Resolution: For complaints, we will work with you to find a solution and provide updates during the process.

4. Improvement: Where needed, we will implement changes to improve our services and prevent future issues.

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External Support

 

If you feel your complaint has not been resolved to your satisfaction, you can escalate it to:

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• NDIS Quality and Safeguards Commission

• TAC or WorkCover Contact

• Other Relevant Bodies

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Your feedback is a vital part of ensuring we continue to deliver the high-quality care and support you deserve. Thank you for helping us grow and improve!